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Annual Competence Assessment and CPD

With the impact of the Individual Accountability Regime (SMR) in banking spreading across to the rest of the financial services sector by 2018, the requirement to prove to the regulator and in some cases your accredited body that your people are competent is proving a headache for many.

Is having the evidence to demonstrate your people have been effectively assessed as competent and they are actively maintaining their competence proving difficult?

We may just have the answer:

An all-inclusive package that contains the following solutions, providing not only evidence that your people are competent but development to produce better outcomes for both clients and the firm

CPD –  Monthly Journal – Advice Matters

“Advice Matters” – a monthly journal which equates to 1 hour of structured CPD per month.

It provides interesting, factual bulletins that keep people, like yours, who provide investment advice and/or discretionary services up to date on the technical and regulatory changes in the market place.

Industry knowledge kept up to date – aligned to the RDR requirements

Every issue contains learning objectives, the ApEX standards that the content satisfies and as an added bonus, direct links to all the regulatory papers should you wish to read more.

Accredited by Awarding Body

Advice Matters is accredited by the London Institute of Banking and Finance (LIBF) and is automatically accepted by all awarding bodies as credible structured CPD – not just reading.

CPD – Bite Size Technical Sessions

Off-the-shelf technical CPD Sessions

Designed for those that provide investment advice.

For example the following sessions proved valuable in their considerations for suitability;

  • Taxation update – what Investment Managers (IM) and Financial Planners (FP) should be aware of
  • Pensions update – what IMs and FPs should know about the pension freedoms when speaking to clients
  • Offshore Bonds – the must know information when considering the use of offshore bonds
  • SIPPs & SASS’s – what are the considerations for IMs & FPs in portfolio construction.

Delivered in your offices to suit you

Each of these two hour sessions and more are ready to be delivered to your people in the comfort of your offices, at a time to suit you.

Sessions are led by experienced tutors who know and understand all aspects of the roles your people undertake.

Validation questions on request

Validation questions can be provided for each of the technical CPD sessions should you wish to use them.

Accredited by Awarding Body

FSTP is a Premier Training Partner with CISI and all other awarding bodies are obliged to accept our CPD certificates.

Assessment centres

We are highly experienced at running assessment centres

At FSTP we have been providing competency assessments for more years than we care to remember. Delivering these across a wide range of firms we understand what is required and how to assess in the most efficient and effective way.

We can undertake the facilitation and management of your process from start to finish.

 Cost effective

Assessing competence through an assessment centre using role plays and case studies is the most cost effective way but if required we can assess live client facing situations – we’re flexible.

For individuals who undertake dealing with advice we can listen to calls either on site or remotely given the customer technology.

What the regulator looks for – The competence of an individual to correctly transfer the information collected from the client into ‘client files’, providing suitable advice.

Our assessment centres follow the role-play with an assessment of the completion of the client file documentation and portfolio construction if relevant – satisfying the regulator’s requirements.

Better use of supervisor time

Using us means your supervisors (often managing and advising their own clients) are free to continue with day-to-day activities and only need review the evidence we collect as part of their ongoing competence assessments of the team.

Authentic Clients

Providing actors who are experienced at  playing  the part of clients across all financial sectors, meaning that they will react in a very similar way to real life clients –  if you don’t ask the right question they won’t supply you with the relevant information. You use financial jargon that a normal customer wouldn’t recognise they question you or look confused.

Constructive Feedback

We give constructive feedback to everyone who is assessed.

Providing you with evidence of competence:

  • Completed observation forms (using your documentation*) – evidencing the outcome of the assessment of competence in the client fact finding/ KYC meeting and Dealing with Advice telephone call
  • Completed client file assessment forms – evidencing  correct completion of the file documentation and portfolio construction
  • Development points where required and a recommended course of action if necessary.
  • A recording of the role play – providing a clear record should any disagreement or dispute occur to question the assessment of competence.

*should you require FSTP to help design your internal process or observation documentation and aids this would be priced outside of the package prices

To discuss next steps, please call us today on 0203 178 4230. Or email apprenticeships@fstp.co.uk.

Please get in touch today. We’ll quickly discuss the challenges you’re facing and explain how we can help you.

0203 178 4230


“One of the most useful training courses I have attended, it provided so many practical ideas for approaches and changes we could make to our financial promotions processes.”

Chris Jordan

Senior Compliance Manger

Investec Wealth and Investment

Highly experienced consultants

We only provide sector specialists with experience at the highest levels in the industry. And with our finger constantly on the regulator’s pulse, you can expect knowledgeable and up-to-date advice.

We’re always easy to work with

This is often underrated, but it makes a difference. We quickly get a feel for your firm, working with not against your team. It means we get the job done without friction and without fuss.

Advice tailored to your business

You need consultants that get your business, not just financial firms in general. So we first understand the specific needs and nuances of your firm, resulting in more relevant, practical and effective support.